Car Care Plan Protex has launched new digital claims tools for branded motor insurance and accident aftercare products, designed to enhance the experience for customers and policyholders across it’s vehicle manufacturer partnerships. The branded motor insurance solutions arm of the award-winning Car Care Plan Group has begun rolling out a smartphone app and online portal that gives drivers a simple, quick, and efficient route for making a claim on their motor insurance and accident aftercare products.

The digital claims tools have been developed in partnership with Agile Developments, which creates integrated claims management solutions, giving customers easy-to-use and efficient additional options for registering claims – supplementing the 24/7/365 telephone claims registration option already available.

Cutting claims application and assessment times

For the end customer, this means making a claim is easier and quicker than ever. Now, if they need to claim on their branded motor insurance or accident aftercare products, they can do so directly through a smartphone app or online via their computer. The entire claims notification process can be completed in under three minutes:

1. First, customers select the type of claim they wish to make and confirm the location where the incident occurred.
2. Then they select the damaged area of their vehicle via a simple interactive diagram, upload images of their damaged vehicle, and repeat this process for the third-party vehicle, if applicable.
3. Finally, the customer can write or voice record the incident circumstances and submit the claim.

For Car Care Plan Protex manufacturer and retailer partners, the new tools enhance their customer experience, ultimately improving satisfaction and retention rates. The web application can be integrated into their current processes, or an SMS/email link can be sent out to the customer upon purchase of their insurance and/or accident aftercare product(s). Step-by-step guidance will lead customers through the claims process and a full claims report with images will be collated within seconds of the application being submitted. This enhanced process speeds up the claims process while improving customer accessibility and experience.

Award-winning innovation

Simon Cook, Sales Director at Car Care Plan, said: “The launch of our Car Care Plan Protex smartphone app and online claims portal is part of our roadmap to offer more customer choice, flexibility, accessibility, and a continually improving experience. We have launched this service with several of our partners already, with plans to roll it out wider in due course – all branded for a seamless customer experience.”

Car Care Plan works with a wide range of vehicle manufacturers and retailers through its Protex division to offer branded insurance and accident aftercare programmes, including driveaway insurance, accident assistance and excess return vouchers. More widely, Car Care Plan offers GAP insurance and other add-on protection products for cosmetic, tyre and alloy repairs. Several of these manufacturer and retailer programmes won the Feefo Gold Trusted Service Award 2025, reflecting the consistent delivery of exceptional customer service. The award requires a rating of at least 4.5 out of 5 stars from a minimum 50 customer reviews over the preceding 12 months.

Ronnie Simmons, Director of CCP Protex, added: “The Feefo award recognises our commitment to delivering outstanding customer service and reflects the hard work of our claims and customer service teams. This comes from listening to our customers and continually striving for excellence in our products and services. The launch of our digital claims tools in partnership with Agile Developments is the latest innovation in this journey and we look forward to bringing them to more of our branded motor insurance and accident aftercare service customers in 2026.”

Looking to boost your sales with branded motor insurance and accident aftercare solutions? Discover more at http://www.carcareplan.com.

“At Agile Developments Group, we are committed to offering innovative and transformational digital solutions that redefine insurance industry standards,” says Scott Greenhill, Founder & CEO. “We are excited to be working with Car Care Plan Protex, helping their customers and strategic partners with an innovative end-to-end FNoL claim reporting application and portal.”

For more information about Agile Developments Group and Agile Claim, visit https://agileclaim.app